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If you are having trouble logging in or using your subscription, please don't hesitate to contact us.
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Content Removal Requests
If you are requesting the removal of content, please allow up to 7 business days for us to look into your complaint and action the removal.
Complaints Policy
If you would like to file a complaint, please contact us via email info [at] lisacross [dot] com. All complaints will be reviewed and resolved within 7 business days and you will receive an email once it has been done. We will, in accordance with our terms and conditions decide if the complaint is valid. After the decision has been made, the person who complained can appeal to that decision. When the final decision is made, according to us, any infringing, illegal, abusive or otherwise inappropriate content will be removed from the website.
Appeals Policy
If you have been depicted in any content and would like to appeal to remove any such content, please contact us via email info [at] lisacross [dot] com. If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body.
